Shifting from Reactive to Predictive: The New AI Model for Customer Experience

Name: Shifting from Reactive to Predictive: The New AI Model for Customer Experience
Uploaded: 2026-06-29T15:19:09Z
Duration: 1 min 5 s
Description: Hemant Soni breaks down the massive paradigm shift happening in customer experience (CX) across telecom and major industries: the move from reactive to predictive AI. The ultimate goal of predictive AI isn't just saving a account. When done right, customers don't feel like they're being retained—they feel like they're being understood.

June 29, 20261:05

Hemant Soni breaks down the massive paradigm shift happening in customer experience (CX) across telecom and major industries: the move from reactive to predictive AI. The ultimate goal of predictive AI isn't just saving a account. When done right, customers don't feel like they're being retained—they feel like they're being understood.